Charged £520 by Smartli and not refunded

Shopify Apps
,
1

Hi guys, I know this is on the shopify site with my question but I’m not getting anywhere with Smartli

When I made my store I thought I’d try a free trial with Smartli as it was a suggested App, a few minutes later I was charged £520 for their Premium Yearly subscription (Definitely not what I signed up for)

I immediately contacted Smartli and spoke to an advisor, I cancelled my membership and requested a refund as I haven’t used their services, nor was I aware I ever clicked on a yearly subscription.

Smartli 2 days later have responded “We’re sorry, we can’t refund yearly subscriptions, see our terms”

This amount of money they’ve taken would take me months to recover, I won’t be able to use their services as it didn’t sync with what I needed, nor would I want any further interaction with their company. Has anyone had a similar problem with Smartli? I cannot see how it’s justified to refuse a payment a customer didn’t know they made, nor has the customer used any of their services.

2

They are con artists they did the same thing with me. They need to be shut down, I am reporting them to all platforms that is needed to be contacted so they can stop doing this. Can’t believe this company,they are major scam artists and needs to be stopped before more people get ripped off.

3

Hey @user2611,

Thanks for posting this to Shopify community.

We truly understand your concern with the smartli. They may involve to the Fraud-list activities. But it’s way important to find the best place to get the issue resolved. These shopify community member can solve any issue that you facing with regarding the shopify store.

I highly recommend you to visit the help centre of Smartli for better response and resolve with your issue.

Here is the link of Smartli Help center; Notion

If you need further help with your shopify store then feel free to post here.

Thanks